79% of senior leaders are actively exploring or considering alternative vendors
Source: SupportNinja: Re-engineering CX Outsourcing: A Strategic Imperative for 2026 — SupportNinja (2026)
Cite as: SupportNinja. (2026). SupportNinja: Re-engineering CX Outsourcing: A Strategic Imperative for 2026. Retrieved from https://research.agilebrandguide.com/research/supportninja-re-engineering-cx-outsourcing-a-strategic-imperative-for-2026