55% of consumers trust AI to resolve their issue when a clear human option is available, compared to 26% when a human option is absent.

Name: 55% of consumers trust AI to resolve their issue when a clear human option is available, compared to 26% when a human option is absent.
Creator: Five9
Published: 2026
License: https://agilebrandguide.com/five9-bridging-the-cx-divide-consumer-expectations-for-ai-in-customer-service/

Source: Five9: Bridging the CX Divide: Consumer Expectations for AI in Customer Service — Five9 (2026)

Cite as: Five9. (2026). Five9: Bridging the CX Divide: Consumer Expectations for AI in Customer Service. Retrieved from https://research.agilebrandguide.com/reports/five9/five9-bridging-the-cx-divide-consumer-expectations-for-ai-in-customer-service

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