55% of B2B CX programs are using or piloting AI, and 77% plan to be by mid-2027.
Source: CustomerGauge: The CX Monetization Paradox: Advancing Operations, Stalling on Value Proof — CustomerGauge (2026)
Cite as: CustomerGauge. (2026). CustomerGauge: The CX Monetization Paradox: Advancing Operations, Stalling on Value Proof. Retrieved from https://research.agilebrandguide.com/research/customergauge-the-cx-monetization-paradox-advancing-operations-stalling-on-value-proof