44.1% of respondents ended subscriptions immediately after a single bad customer experience
Source: Parloa: Reclaiming Customer Trust: Modernizing Automated CX for the Demanding Consumer — Parloa (2026)
Cite as: Parloa. (2026). Parloa: Reclaiming Customer Trust: Modernizing Automated CX for the Demanding Consumer. Retrieved from https://research.agilebrandguide.com/research/parloa-reclaiming-customer-trust-modernizing-automated-cx-for-the-demanding-consumer