32% desire less AI usage in customer service next year
Source: LiveOps: Prioritizing Quality, Empathy, and Transparency Beyond Speed with AI's Shifting Role in CX — LiveOps (2025)
Cite as: LiveOps. (2025). LiveOps: Prioritizing Quality, Empathy, and Transparency Beyond Speed with AI's Shifting Role in CX. Retrieved from https://research.agilebrandguide.com/research/liveops-ais-shifting-role-in-cx-prioritizing-quality-empathy-and-transparency-beyond-speed