24 hours is the threshold for addressing social media direct messages from customers
Source: SupportNinja: Beyond the Surface: CX Trust Signals and Friction Points in Enterprise E-commerce — SupportNinja (2026)
Cite as: SupportNinja. (2026). SupportNinja: Beyond the Surface: CX Trust Signals and Friction Points in Enterprise E-commerce. Retrieved from https://research.agilebrandguide.com/research/supportninja-beyond-the-surface-cx-trust-signals-and-friction-points-in-enterprise-e-commerce